![]() We were told they could only deliver in our area on a Friday, so we booked the 29th July 2022 for delivery, and because I work away from home in the week I booked the day off to accept delivery. We ordered a 'Premier Inn Bed' from Hypnos Contract Beds direct. Very happy with bed, but we did have delivery problems ![]() Unfortunately, the dipping is significant enough to cause discomfort so early into purchase. If it will start dipping /sagging so early ( third yr of ten yr warranty), Hypnos should state that as part of their product info. Surely the warranty should cover usability, for this product, i.e. The 10yr warranty means nothing and their are quick to wash their hands off the problem. I would strongly advise you to think twice before purchasing a Hypnos mattress. We both have back and hip pain as a direct result of sleeping on this matress. The mattress has dips on both sides of the mattress, despite rotating it on a regular basis as per instructions. This is the most expensive mattress we have ever bought and we bought this because A) it had a 10 yr warranty and b) had the Royal Seal. So now we have a mattress that we cannot sleep in. I understand that you may not be happy with the outcome of this report, but the claim file is now closed". He reported back to Hypnos who informed the retailer who stated: "Hypnos state this is invalid warranty claim because the mattress is within expected tolerances. The technician from Homeserve said that for it to be classed as being faulty it had to have a 4cm dip rather than the 2.5cm our mattress had. We were then advised by the retailer that a technician would visit to check. We sent details and photos to the retailer who forwarded it to Hypnos. We reported this to Hypnos who said that we had to make a complaint via the retailer. It is uncomfortable to sleep in and both my wife and I wake up with backache every day. Over the last eight months and especially the last month the mattress has sagged significantly. ![]() We bought a Kingsize Pillow Top Astral Mattress from local shop in March 2019. ![]()
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